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Creating customer- centric service with AI and automation

Creating customer- centric service with AI and automation

PegaSystems
Published by: Research Desk Released: Oct 13, 2021

Change is the only constant

The saying “the only thing that is constant is change” dates back to the ancient Greeks. And while this phrase may feel overused, it’s perhaps never been more true than today.

Today, change happens faster than ever and unpredictable incidents can arise at any moment. Organizations must consider how they can provide customer service that can quickly respond to changes.