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Strategies for Advancing Your Customer Engagement Program with AI- Enabled, Analytics- Driven Quality Management

Strategies for Advancing Your Customer Engagement Program with AI- Enabled, Analytics- Driven Quality Management

NICE
Published by: Research Desk Released: May 03, 2021

Customer experience is a top priority for businesses across industries.

1.Research shows that organizations that lead their industry in terms of c ustomer satisfaction grow revenues roughly 2.5 times as fast as their industry peers and deliver two to five times the shareholder returns over the next 10 years.

2. Customers reward companies that deliver exceptional experiences by buying more products and services and are more likely to recommend the company to others on social media.