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BANKING Forrester TEI Watson Assistant Study

BANKING Forrester TEI Watson Assistant Study

IBM
Published by: Research Desk Released: Jul 22, 2021

IBM recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of IBM Watson Assistant on organizations. Learn how IBM Watson Assistant can cut costs, drive revenue, and free precious resources for higher value work – all while improving customer NPS.

Some benefits include:

  • $24 million in benefits over three years 337% ROI
  • Cost savings of $5.50 per contained customer conversation

Register now to read the report.