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Driving Customer- centricity withPurpose-built AI Solutions for CX

Driving Customer- centricity withPurpose-built AI Solutions for CX

NICE
Published by: Research Desk Released: May 03, 2021

Customer experience (CX) matters more than ever – it has overtaken price and product as the key brand differentiator and now drives more than two-thirds of brand loyalty. As the sum of a customer’s experience with an organization, CX is heavily influenced by customer service. In fact, 89% of consumers report that they will buy more from a company after an exceptional experience.